Guarantee

Concerned about your item's safety or your personal liability? We have your back!

FriendWithA Damage Protection Guarantee

Damage Protection of up to $5,000 USD to protect against lost/stolen/damaged items

Lender Damage Protection

Our Lender Damage Protection provides coverage for FriendWithA lenders. The program protects your property if anyone loses/steals or damages your gear - up to $5,000 USD - during a rental on FriendWithA.

Unmatched Service/Quality

In the rare event that something doesn't go as planned, that's where our damage protection guarantee helps you get back your money/property as soon as your claim has been submitted. That service/ease/speed is unheard of in the insurance business.

We're there for you with our Lender Damage Protection

We're committed to creating a safe and trusted community.

What's covered?

  • Our Lender Damage Guarantee program provides coverage for up to $5,000 USD per occurrence, in the event that a borrower damages your gear.
  • Don't want to purchase our damage protection, no problem! If you're comfortable renting your gear without insurance, we won't make you pay the extra fee.
  • We will do our best to work with you and either reimburse you the full fair market value of the item + hardship fee, or purchase you an acceptable replacement, or send your gear back to the manufacturer to have them access your damages, whichever you choose.

Certain conditions, limitations, and exclusions may apply.

What does it cost?

Our rates depend on the item value. To see how much exactly we would charge to cover a specific item, use our fee calculator. (Or just start listing an item and you we'll show you the fees in the process.)

What's not protected?

  • Claims made outside of the USA

If damages occur, documentation (photos, receipts, etc.) will need to be provided as part of the resolution process.


Need to file a claim?

Please contact us and we'll walk you through exactly what to provide us in order to file a claim and we'll work to get your claim filed as quickly as possible.


How does the program work?

When listing an item, just fill out a few details about your gear (price, years old, and condition). After that we will determine the pricing and reimburse your gear instantly.


Claim Reimbursement

If someone does damage your gear, our customer service runs 24/7. Our goal is to reimburse you for any claims as quickly as possible. A FriendWithA support team member will administer and resolve the claim, up to $5,000 USD. Please note that the product manufacturer may be the best party to assess the damages. If you do choose to send the gear into the manufacturer, FriendWithA will not only cover all the shipping/damage costs, but also reimburse you with a hardship fee as well.

FriendWithA Liability Guarantee

Free liability guarantee of up $100,000 USD to protect against personal injury claim

Free for every listing, every time

Our Lender Liability Guarantee provides primary coverage for FriendWithA lenders. The program protects against liability claims - up to $100,000 USD - that happen during a rental on FriendWithA.

Protection against the unexpected

Liability Guarantee is a guarantee in the unlikely event that someone files a lawsuit or claim against you for bodily injury. We also ensure that the borrower signs a liability waiver prior to renting out any tools or sports equipment.

We're there for you with our Liability Guarantee

We're committed to creating a safe and trusted community.

What's covered?

  • Our Lender Liability Guarantee program provides liability coverage for up to $100,000 USD per occurrence, in the event of third-party claims of injury while using your gear.
  • Our Liability waiver that all users sign for any sports or tool rentals to protect yourself in the event of any claim.

Certain conditions, limitations, and exclusions may apply.

What's not protected?

  • Property Damage (This is covered by our property damage guarantee)
  • Claims made outside of the USA

Need to file a claim?

Please contact us and we'll connect you with our third-party claims administrator.


How does the program work?

Our Lender Liability Guarantee is backed by some of the largest financial institutions in the country (Kabbage). If someone does make a claim against you, a FriendWithA support team member will administer and resolve the claim, which includes paying for any legal fees and the claim amount up to $100,000 USD.

More questions?

Check out FAQ or ask us directly.